App Registration, Login, and Password Management Guide

Overview

The SalesPlay POS App has been improved to make registration, login, and user management smoother, faster, and more secure. Key functions include:

• Registration (Sign Up)
• Sign In
• Sign Out
• Log Out
• Forgot / Reset Password
• Changing POS Back Office Password
• Employee PIN Setup and Management

Registration (Sign Up)

Registration is the first step to create your SalesPlay POS account. You can register via the POS App or the SalesPlay Back Office.

Important: The email address used during registration will be your unique identifier and cannot be changed later.

Steps to Register via the POS App

1. Download the SalesPlay POS App from the Play Store.
2. Open the app.
3. Tap Registration.
4. Enter all required details correctly, including a valid email address.
5. Ensure you provide an active email for login and password recovery.
6. Tap Register to complete the process.
7. Once registered, you can log in using the same email and password via the web portal.

Sign In

If you registered through the web Back Office, use the Sign In option to access the POS app with your credentials.

Steps to Sign In

1. Download and open the SalesPlay POS App.
2. Tap Sign In.
3. Enter your registered email address.
4. Select the correct Shop and Terminal Key (if applicable).
5. Tap Sign In to start using the app.

Sign Out

The Sign Out function is used when operating multiple businesses on the same device. Unsaved data will be lost, so always save open orders first.

Steps to Sign Out

1. Open the POS App.
2. Go to the Main Menu.
3. Scroll down and tap Sign Out.
4. Note: Printer setup will be cleared and must be reconfigured after signing back in.

Log Out (Using PIN Authentication)

This feature allows multiple employees to log in and out securely during shift changes, available when Admin or Employee PINs are set.

Steps to Log Out

1. Open the POS App.
2. Go to the Main Menu (tap the burger icon).
3. Tap the Padlock (?) icon.
4. The login screen appears; enter the employee PIN to log back in.

Forgot Password (Reset from POS App)

1. Open the SalesPlay POS App.
2. Tap Sign In.
3. Tap Forgot Password?
4. Enter your registered email address.
5. Tap Send.
6. Check your inbox (and Spam/Junk/Promotions tabs) for a reset email and follow the instructions.

If a cashier forgets their PIN, the Admin can reset it via Back Office → Users → Employees.

Change POS Back Office Password

1. Go to SalesPlay Back Office.
2. Click the Main Menu (☰) → Profile icon → My Profile.
3. Click Change.
4. Enter your current password, then the new password and confirm.
5. Click Save.

Changing your password signs you out of all devices connected to your account.

Reset POS Back Office Password

1. Go to Back Office Login Page.
2. Click Forgot Password?
3. Enter your registered email address.
4. Click Reset and check your email (Inbox/Spam/Other tabs).
5. Click the Reset Password button in the email.
6. Enter and confirm your new password, then click Save.

Setting Up and Changing Employee PINs

The PIN system provides security for employee logins. Each employee can have a unique PIN defined by role and access level.

Example Roles and Permissions

• Cashier: Can perform billing operations only.
• Supervisor: Can view reports.
• Manager: Can delete receipts or manage employee settings.

Setting Up a New Employee PIN

1. Log in to Back Office.
2. Go to Users → Employees.
3. Click Create Employee or open an existing one.
4. Enter employee details (Name, Role, Email, etc.).
5. Set a unique PIN for POS login.
6. Click Create. Ensure POS App is connected to the internet to sync the new PIN.

Changing an Existing Employee PIN

1. Go to Back Office → Users → Employees.
2. Select the employee.
3. Enter a new PIN and click Update.
4. Once POS App connects to the internet, the PIN will sync automatically.

Employee Login Using PIN

Employees can log in using their assigned PIN, and their username appears in the POS App’s main menu during their shift.

Summary of Key Differences

Tip: Always ensure your POS App is connected to the internet after making password or PIN changes to sync data properly.