PAIDChain Merchants Support Guide

Welcome to the PAIDChain Merchants Support Page. This guide assists PAIDChain Sdn. Bhd. merchants using the SalesPlay POS App with PAIDChain Payment Integration.

This guide provides step-by-step instructions for:

  • Registering merchants in the Partner Management Portal (PMP)
  • Activating distributor codes in the POS app
  • Tracking customer activation status
  • Configuring PAIDChain as a payment gateway
  • Completing transactions in the SalesPlay POS app

About PAIDChain

PAIDChain Sdn. Bhd. is a Malaysia-based technology company specializing in digital payment and retail solutions. Headquartered in Kuala Lumpur, PAIDChain provides innovative tools such as POS systems, payment gateways, and e-commerce integrations to empower merchants.

Learn more at www.paidchain.my

MSME Digital Grant MADANI

Through the MSME Digital Grant MADANI, Malaysian merchants can access up to 50% or RM5,000 in subsidies for eligible digital solutions, including POS systems, e-invoicing, CRM, and digital marketing.

Eligibility Criteria

  • Businesses must be 60% Malaysian-owned
  • Registered with SSM, PBT, or SKM
  • Active for at least 6 months
  • Minimum annual turnover: RM50,000

Applications open 1 August 2025. For more details, visit PAIDChain Grants. If not eligible, contact PAIDChain at www.paidchain.my.

Registering Merchants in the Partner Management Portal (PMP)

PAIDChain registers merchants through the Partner Management Portal (PMP) when enrolling in the MSME Digital Grant MADANI or other projects. Merchant registration includes:

  • Inputting details such as name, mobile number, email, business name, and customer type
  • Saving data for customer tracking and management

Note: Merchants do not need to perform this step, but you must provide a valid email. Incorrect emails cannot be changed after registration.

Activating Distributor Codes in SalesPlay POS App

After registration, merchants receive a terminal/device with the SalesPlay POS App. To access PAIDChain benefits, activate your Distributor Code in the POS App:

  1. Download & Install the SalesPlay POS App
  2. Open the app and click Register
  3. Enter the same email address used during PMP registration
  4. Complete the registration form
  5. Access Main Menu → Settings → Software Customization
  6. Enter Distributor Code (provided by PAIDChain)
  7. Click Activate and confirm success

Apps without a valid distributor code will not receive PAIDChain discounts and benefits.

Adding PAIDChain as a Payment Gateway

In SalesPlay Back Office:

  1. Login to POS Back Office
  2. Navigate to Settings → Features
  3. Enable Payment Gateways and click Save
  4. Go to Payment Gateways → Add Payment Gateway
  5. Select PAIDChain from the dropdown
  6. Enter required info:
    • Device Name
    • Certification Key (from PAIDChain Portal)
    • Authorization Key
    • KIOSK ID
    • Currency (3-letter code)
    • Payment Option
    • Target Terminal
  7. Set Status = ENABLED and click Save

Assigning PAIDChain to a Payment Type:

  1. Go to Settings → Payment Type
  2. Select payment type (e.g., Card)
  3. Enable Payment Gateway
  4. Configure additional options (e.g., invoicing)
  5. Click Update

In SalesPlay POS App:

  1. Open POS App → Settings
  2. Ensure internet connection and click Sync
  3. Go to Payment Gateway → Add Gateway Name
  4. Select Protocol
  5. Enter IP Address and Port
  6. Set Status = ENABLED
  7. Click Save

Performing a Transaction with PAIDChain

  1. Open POS App → New Sale
  2. Select items and click Charge
  3. Choose the correct Payment Type
  4. Click Charge again
  5. Select Gateway = PAIDChain and click Proceed

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