Voucher Feature in SalesPlay POS System

The Voucher Feature in SalesPlay POS allows businesses to create, manage, and redeem vouchers directly through the POS system. A voucher is a prepaid coupon or ticket with a unique code that can be used to purchase goods or services up to a specific value. Vouchers can be printed or digital, often used as gifts or alternatives to cash or card payments.

This feature streamlines the billing process and enhances customer experience by generating voucher codes that customers can use to make purchases.

Advantages of the Voucher Feature

• Convenient Gifting: Easy to give gifts without choosing specific items.
• Increased Sales: Recipients often spend more than the voucher’s value.
• Customer Loyalty: Encourages repeat visits and fosters loyalty.
• Marketing Tool: Attracts new customers through promotions and offers.

Practical Examples

Example 1: A textile shop creates a $100 voucher with a unique code. A customer buys it as a gift, and the recipient redeems it at checkout.

Example 2: A retail store launches a promotion giving customers a $10 voucher card. The cashier applies the voucher during checkout; if the purchase is $50, the remaining $40 is paid using another payment method.

How to Activate Voucher Feature

1. Login to SalesPlay POS Back Office Web Portal.
2. Select Settings from the main menu.
3. Navigate to the Feature section.
4. Turn ON the Vouchers button at the bottom of the list.
5. Click Save. (Once enabled, Vouchers appear under the Promotions section.)

Setup Vouchers:

1. Go to the main menu → Promotions → Vouchers.
2. Select Import Vouchers.
3. Download the CSV template file and fill in voucher details.
4. Upload the completed CSV by drag-and-drop or file selection.
5. Click Upload and confirm the import.

How to Process Vouchers in POS App

1. Open the POS App → main menu → New Sale.
2. Select products the customer wishes to buy.
3. Click Charge → select the Voucher payment option.
4. Enter the voucher code → click OK.

Note: If the purchase exceeds the voucher value, use the multi-payment option to settle the remaining balance.

How to Check Voucher Code’s Status

1. Login to the Back Office Web Portal → main menu → Promotions → Vouchers.
2. Click the Search field → enter the voucher code → press Enter/Search.

Details shown: voucher code, amount, status (available/redeemed), and if redeemed, the date and receipt number.

How to Sell Vouchers to Customers

1. Open the POS App → main menu → New Sale.
2. Go to categories → select Vouchers.
3. Enter or scan the voucher code → click Add to Cart.
4. Click Charge → select payment type → proceed.

Sold vouchers are tracked under Back Office → Promotions → Vouchers. Status changes from Available to Sold once purchased.

How to View Sold Vouchers Within POS App

1. Open the POS App → main menu → Manage Sales.
2. Go to Past Receipts → select Vouchers from the dropdown.
3. All sold vouchers and transaction details are displayed.

Special Notes

• If the purchase exceeds the voucher value, use multi-payment to settle the balance.
• If the purchase is less than the voucher value, remaining balance cannot be redeemed again.
• Voucher sales by payment type appear separately in the Shift Report, accessible from both POS App and Back Office Web Portal.